منابع مشابه
Meaningful Security SLAs
Service Level Agreements (SLAs) are the de facto method of managing IT Outsourcing (ITO) contracts. Negotiated during pursuit (pre-sales) phase and then used as a dashboard for performance management during delivery the SLA ultimately becomes both the lever and the measurable for revenue and margin performance on a contract. That SLAs should be meaningful, both for customers and vendors as defi...
متن کاملSLAs A Key Commercial Tool
SLAs are likely to become a key tool for the service provider in offering commercial services in Service Oriented Architectures. A well chosen SLA helps in the establishment of credibility for the service provider; it is a means to attract customers in a competitive environment and establishes the customer-provider business relationship. It may help to retain customers and will be used as a mec...
متن کاملATHOS: availability analysis and optimisation in SLAs
Information technology (IT) service availability is at the core of customer satisfaction and business success for today’s organisations. Many medium‐ to large‐size organisations outsource part of their IT services to external providers, with service‐level agreements describing the agreed availability of outsourced service components. Availability management of partially outsourced IT services i...
متن کاملAnalysis on Existing Basic Slas and Green Slas to Define New Sustainable Green SLA
Nowadays, most of the IT (Information Technology) and ICT (Information and Communication Technology) industries are practicing sustainability under green computing hoods. Users/Customers are also moving towards a new sustainable society. Therefore, while getting or providing different services from different ICT vendors, Service Level Agreement (SLA) becomes very important for both the service ...
متن کاملEfficient Monitoring of Web Service SLAs∗
Web services are increasingly used in inter-organizational settings. If an organization depends on the service quality provided by another organization it often enters into a bilateral service level agreement (SLA) to precisely determine service quality and permitted service use. SLAs then also determine penalty payments as risk mitigation against poor service quality and overuse of the service...
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ژورنال
عنوان ژورنال: SLAS DISCOVERY: Advancing the Science of Drug Discovery
سال: 2016
ISSN: 2472-5552,2472-5560
DOI: 10.1177/1087057116677919